Frequently Asked Questions
REACH
What is REACH?
REACH is a centralized resource for patients and healthcare providers to receive information on insurance requirements and affordability options for prescribed medicine.§ REACH provides personalized support for enrolled patients, including evaluation for available financial assistance and educational materials. REACH is administered by Biologics, which is currently the exclusive specialty pharmacy used to dispense prescribed medicine.
Enrolling in REACH
How do I enroll in REACH?
Your doctor must complete and submit a Start Form on your behalf. To access support offerings through REACH, you also need to provide your signature on the patient portion of the Start Form.
Why do I need to sign the Start Form?
By signing the Start Form, you consent to allow REACH to discuss relevant healthcare information for your prescribed Reata medicine including with your healthcare providers, your healthcare insurance company, and Biologics, the exclusive specialty pharmacy. Access to REACH Care Navigators and helpful information about your prescribed medicine cannot be provided to you until we receive this permission. Please refer to the guidance provided in the Start Form for more information.
Care Navigators
Who are REACH Care Navigators?
Once you are enrolled in REACH, these dedicated professionals are your REACH point of contact during your treatment with your prescribed medicine.
What information does the Care Navigator provide?
Care Navigators can help with questions about your insurance coverage, eligibility criteria for copay assistance, and at-home prescription delivery, and options to speak with a specialty pharmacy representative, including pharmacy staff and nurse educators. They can also provide helpful information for other support programs, including patient advocacy groups.
Insurance Approval for My Prescribed Medicine
How long does insurance approval for coverage of my prescribed medicine take?
This depends on your specific insurance plan. REACH will work with your doctor’s office to understand documentation requirements of your insurance plan. Once all information has been submitted to your insurance plan, the REACH program will follow up regularly until a determination has been made. Sometimes the process is quick; however, in some cases, it can take up to several months.
Insurance Denial for My Prescribed Medicine
My healthcare/prescription drug insurance will not cover my prescribed medicine. Whom should I contact?
If your insurance plan will not cover your prescribed medicine, you or your doctor may contact REACH to discuss what additional documentation may be needed to potentially appeal the denial. Your doctor may also request a peer-to-peer discussion with a medical director at the healthcare insurance plan to discuss your eligibility for coverage of your prescribed medicine.
Will REACH contact my healthcare/prescription drug insurance plan to discuss coverage denial of my prescribed medicine?
REACH may be able to provide information to your doctor’s office about options for appealing a denial. REACH can share that information with your doctor, but the program cannot directly interact with your plan.
Medication Delivery
Once insurance approves coverage for my prescribed medicine, how long will it take for my prescribed medicine to be delivered?
Once your insurance approves coverage of your prescribed medicine, REACH will contact you to arrange shipment and delivery. Most prescriptions are delivered within 2 business days.
Which pharmacy options are available for my prescribed medicine?
Your Biogen REACH medicine is available only through Biologics, an exclusive specialty pharmacy. Prescriptions cannot be filled at retail pharmacies or through retail mail order.
Why is the specialty pharmacy calling me?
The specialty pharmacy will contact you to obtain required information for insurance authorization and reauthorization processes, to collect copayments or coinsurance for your monthly medication supply, to confirm your delivery address, and for other reasons related to your prescribed medicine. You may receive phone calls from REACH/Biologics to discuss the status of your prescription approval and shipment details. It may be helpful to save the program phone numbers in your phone contacts so that you recognize when REACH is calling. The primary REACH phone number is 1-844-987-3224.
Patient Affordability
I have concerns about paying for my prescribed medicine. How can REACH help?
There are options to help you afford your prescribed Reata medicine. Care Navigators can help you explore your eligibility for affordability programs.
Insurance Changed or Ended
My healthcare/prescription drug insurance plan has changed. What can I do to continue the prescribed medicine under the new insurance plan?
If your insurance changes while taking your prescribed medicine, you or your doctor should call REACH to provide the new insurance information as soon as it is available.
I no longer have healthcare/prescription drug insurance. How can REACH help?
If you lose insurance coverage while taking your prescribed medicine, call 1-844-987-3224 to speak with a Care Navigator to understand available options.